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How can we help you?

FAQ

We accept credit or debit cards (Visa, Master Card, American Express) via Stripe, as well as Paypal Express. 

Local customers in Singapore can also make payment via ATM / iBanking Transfer, PayNow or PayLah!


As soon as the order is placed, we will send an email confirmation to the email address you entered at checkout (or SMS if you have opted for this). 

You can also check this on your Account Page. 

If you still haven’t received it after 24 hours, please contact us via Live Chat.


We ship our products to you via a courier delivery service. 

At times when the courier service is overloaded, we will dispatch the items via postal service. Once the items are dispatched, we will notify you via email / SMS / Facebook messenger for you to track the delivery. 

We ship to any street address in the world from Singapore. 

Singapore: 

 

  • Below $80: $1.90 
  • Above $80: Free

 

International:

 

  • Shipping cost will be automatically calculated at checkout

 

Do you have any questions regarding shipping? Just reach us via Live Chat below or send us an email at hello@stateofmatters.com



You can track the status of your order on your Account Page.

If you have selected Registered Postage, you will receive an email with order and tracking information once your order has been shipped. You can then use the tracking number to track your parcel location.


Yes, we do. Please refer to https://www.stateofmatters.com/policies/refund-policy