We ship our products to you via a courier delivery service.
At times when the courier service is overloaded, we will dispatch the items via postal service. Once the items are dispatched, we will notify you via email / SMS / Facebook messenger for you to track the delivery.
You can track the status of your order on your Account Page.
If you have selected Registered Postage, you will receive an email with order and tracking information once your order has been shipped. You can then use the tracking number to track your parcel location.
If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. Request for a replacement by contacting us on Live Chat (Bottom-right corner of the webpage) or send us an email at firstname.lastname@example.org